Bringing visibility to your customer’s support tickets
Ada App Hackathon 2020
Most modern businesses have a service management department that uses a ticket-based tool such as ServiceNow or Remedy. They use these tools to manage service requests from initiation to resolution. Oftentimes, when a support ticket is created, customers are left in the dark not knowing how their problem or service request is being addressed or when it will be resolved.
Support tickets can be created in a variety of ways - emails, phone conversations, chatbots, live agents, etc. I wanted to create an interface that allows users to type in their support ticket number and see how far along in the resolution process a business is.
The “Support Ticket Status” Ada app can be applied to a wide range of businesses and customized to meet the unique needs of their industry and customer base.